Privacy Policy

VAAK & Associates is a premier firm of Chartered Accountants committed to delivering comprehensive financial, legal, and advisory services. Our expertise spans a wide range of domains, including Direct & Indirect Taxation, Transaction Advisory, Startup & MSME Solutions, Corporate Law & Secretarial Services, Funding Assistance, Transfer Pricing, International Business Services, Integrated Business Support, Litigation, Virtual CFO Services, and Due Diligence & Risk Management.

We recognize the importance of protecting the privacy of our clients, partners, and visitors. This Privacy Policy and Terms & Conditions collectively outline how we collect, use, disclose, and safeguard your personal information, as well as the mutual obligations that govern your engagement with our services.

By using our services, you acknowledge and agree to the practices described herein and consent to comply with the terms laid out. We are dedicated to maintaining the confidentiality and security of your information in accordance with applicable laws and regulations, including the Information Technology Act, 2000, and other relevant Indian statutes.

Information We Collect

We collect personal and business-related information necessary to deliver our professional services effectively. This includes, but is not limited to, your name, contact details (such as email address, phone number, and mailing address), business details (such as company name, registration details, financial records, and tax-related information), and any other information you provide during consultations, engagements, or through our website. We may also collect sensitive financial information, such as bank account details, income statements, or transaction records, to facilitate services like taxation, funding assistance, or due diligence. Additionally, we may gather non-personal information, such as website usage data (e.g., IP addresses, browser types, and access times), to improve our digital services.

How We Collect Information

Information is collected directly from you when you engage with our services, submit documents, complete forms, or communicate with our team via email, phone, or in-person meetings. We may also collect information through our website when you fill out contact forms, request consultations, or subscribe to updates. In some cases, we obtain information from third parties, such as government authorities, financial institutions, or business partners, with your consent or as required by law to perform services like tax compliance, corporate law advisory, or litigation support.

Use of Information

Your information is used solely to provide the professional services you have engaged us for, such as preparing tax returns, advising on mergers and acquisitions, ensuring corporate governance compliance, and offering virtual CFO services. We may use your contact details to communicate updates, share service-related information, or respond to inquiries. Financial and business data are analysed to deliver tailored solutions, such as funding strategies, transfer pricing compliance, or risk management. Non-personal data may be used to enhance our website functionality, improve user experience, or conduct internal analytics to better serve our clients.

Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers (e.g., IT support, cloud storage providers, or legal consultants) who assist us in delivering our services, provided they are bound by strict confidentiality agreements. We may also disclose information to regulatory authorities, courts, or government bodies when required by law, such as during tax audits, litigation, or corporate filings. In the context of transaction advisory or international business services, we may share relevant data with your consent to facilitate cross-border collaborations or due diligence processes.

Data Security

We implement robust physical, technical, and administrative safeguards to protect your information from unauthorized access, loss, or misuse. Our systems are secured with firewalls and access controls to ensure confidentiality. Sensitive documents are stored securely, and access is restricted to authorized personnel only. Despite these measures, no system is entirely immune to risks, and we strive to mitigate potential threats by regularly updating our security protocols in line with industry standards.

Data Retention

We retain your information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes. For example, tax-related records may be retained for the duration required under the Income Tax Act of 1961, or other applicable laws. Once retention periods expire, we securely dispose of or anonymize your data to prevent unauthorized use.

Your Rights

You have the right to access, correct, or request deletion of your personal information, subject to legal and contractual obligations. You may also request details about how your data is processed or object to certain uses, such as marketing communications. To exercise these rights, please contact us at the details provided below. We will respond promptly and ensure your requests are handled in accordance with applicable laws.

Cookies and Tracking

Our website may use cookies to enhance user experience, track usage patterns, and improve functionality. You can manage cookie preferences through your browser settings. We do not use cookies to collect sensitive personal information, and any data gathered is used solely for analytics or to personalize your experience on our site.

Third-Party Links

Our website or communications may include links to third-party sites, such as government portals or financial platforms, for your convenience. We are not responsible for the privacy practices or content of these sites and encourage you to review their policies before sharing information.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or industry standards. The latest version will be posted on our website with the effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

Terms and Conditions

Scope of Services

Our services are provided based on the scope of work agreed upon in our engagement letter or contract, which outlines the specific deliverables, timelines, and responsibilities. We commit to delivering high-quality, professional services with due care, leveraging our expertise as Chartered Accountants and financial advisors to meet your business needs. You agree to provide accurate, complete, and timely information, including financial records, legal documents, or other data, to enable us to perform our services effectively. Any delays or inaccuracies in the information provided may impact the quality or timeliness of our deliverables, and we shall not be liable for such consequences.

Fees and Payment

Fees for our services are determined based on the complexity, scope, and time required for each engagement, as detailed in our engagement letter. Payments are due upon receipt of our invoice or as agreed, and we reserve the right to suspend services or withhold deliverables in case of non-payment, subject to prior notice. We do not offer refunds. Our pricing is transparent, and any additional costs, such as government fees or third-party charges, will be communicated in advance for your approval.

Confidentiality

Confidentiality is a cornerstone of our relationship. We treat all client information as confidential and use it solely for the purpose of delivering our services, except where disclosure is required by law, regulatory authorities, or with your explicit consent. You agree to respect the confidentiality of our proprietary methodologies, advice, or materials shared during the engagement and not to disclose them to third parties without our written permission.

Limitation of Liability

Our liability is limited to the professional services provided within the agreed scope. We are not responsible for outcomes beyond our control, including business decisions, market conditions, or third-party actions. While we strive to provide accurate and compliant advice, you acknowledge that certain services, such as taxation or litigation, may involve inherent uncertainties due to regulatory changes or legal interpretations. We will not be liable for indirect, consequential, or incidental damages arising from our services, and any claims must be raised within the statutory limitation period.

Third-Party Engagement

We may engage third-party service providers, such as IT vendors or legal consultants, to support our operations, but such providers are bound by confidentiality and data protection obligations. In cases involving litigation, transaction advisory, or international business services, we may collaborate with external parties with your consent to ensure seamless delivery. You agree to cooperate with such arrangements and provide the necessary approvals to facilitate our work.

Termination

Termination of our engagement may occur by mutual agreement, completion of the agreed services, or upon written notice by either party, subject to the terms of our engagement letter. Upon termination, you agree to settle any outstanding fees for services rendered up to that point. We will return or securely dispose of your documents as per your instructions, subject to legal retention requirements.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of India, and any disputes arising from our engagement shall be subject to the exclusive jurisdiction of the courts in Delhi, India. We reserve the right to update these terms periodically, and the latest version will be available on our website or upon request. By continuing to engage our services, you accept the updated terms.

Contact Information

For any questions or clarifications regarding these Terms and Conditions, kindly contact us at:

Address: A-7, 1st Floor, Ashok Vihar Phase II, Delhi – 110052, India

Email: info@vaakassociates.in

Phone: +91 93107 09933

We look forward to partnering with you to achieve your business goals with trust and excellence.